Shipping policy

Leathering Shipping Policy

We strive to provide our customers with a seamless shipping experience. Below, you’ll find details about our carriers, shipping options, costs, and procedures to ensure transparency and confidence in our process.

Carriers We Use

  • USPS
  • UPS

Shipping Options and Costs

Free Shipping

  • Available for orders of $150 or more within the continental U.S.
  • Estimated shipping time: 7 to 10 days.

Paid Shipping (Orders Below $150)

  • USPS: Shipping time varies between 2 to 7 days, based on the chosen service.
    Costs will be calculated at checkout based on current carrier rates.
  • UPS: Shipping time varies between 2 to 5 days, based on the chosen service.
    Costs will be calculated at checkout based on current carrier rates.

Order Processing Time

  • 99% of custom orders are processed and shipped within 7 days.
  • In rare cases, delays may occur due to backorders from suppliers. If this happens, we will notify you promptly.

Estimated Shipping Times

  • Shipping times range from 2 to 10 days, depending on the selected shipping method.
  • Please note: During peak holiday seasons or unforeseen circumstances, shipping times may be longer.

Packaging

All custom orders are shipped in high-quality corrugated boxes to ensure your products arrive in perfect condition.

Tracking Your Order

  • Once your order ships, you’ll receive an email with your tracking number.
  • This will allow you to monitor your shipment until it arrives at your doorstep.

Insurance and Shipping Protection

  • Packages are insured only if you purchase shipping protection during checkout.
  • We recommend opting for shipping protection to safeguard against lost or damaged items during transit.

Damaged or Lost Items

Reporting Damages

  • Any damaged items must be reported within 7 days of receipt. Please provide photographic evidence to expedite the replacement process.

Reporting Lost Items

  • If your package hasn’t arrived within 30 days, please contact us for assistance.
  • Lost or damaged items are eligible for replacement only if shipping protection was purchased.

Delivered Package Responsibility (Porch Piracy)

Once a shipment is marked Delivered by the carrier and delivery confirmation (photo, GPS location, or signature) indicates the package was delivered to the correct address and a secure location, responsibility for the package transfers to the recipient.

We are not responsible for theft, loss, or damage occurring after confirmed delivery, including porch piracy or third-party removal. Customers are encouraged to use secure delivery options, delivery instructions, or alternate pickup locations when available.

For more details, refer to our Refund and Return Policy.

Holiday and Peak Season Shipping

  • During busy holiday seasons, processing times may be slightly delayed due to increased order volume.
  • To ensure timely shipping, we encourage placing orders early during these periods.

Delays

While we work diligently to meet our estimated timelines, unforeseen delays may occasionally occur. Rest assured, Leathering is committed to keeping you informed and delivering your order as quickly as possible.

If you have any questions about our shipping policy, please don’t hesitate to reach out to our customer support team.

Thank you for choosing Leathering!