Refund policy

Return and Refund Policy

Custom hats and products are tailor-made to suit each of our customer’s unique preferences. As such, all products are completely custom decorated to your order and can’t be fully reused. Therefore, we do not offer returns or refunds for custom products.

However, if you are unhappy with your order, please contact our customer service team within 15 days of receiving your order. Ensure to notify us if the garments:

  • Don't match your order confirmation.
  • Have any manufacturer defects.
  • Have a decoration method that doesn't match your approved art proof.

The items for return should remain unworn. Upon validation, a rushed replacement order will be processed asap, and a return label will be provided to you.


Order Cancellation Policy

  • Before Design Approval:
    Orders that have not yet been approved (mock-up was sent but not approved) are subject to a 20% cancellation fee. This amount will be deducted from any refund due.
  • After Production Has Begun:
    Custom orders that have already entered production are subject to a 50% cancellation fee, which will also be deducted from the refund amount.
  • After Shipping:
    Once an order has shipped, it cannot be canceled or returned.
  • Completed Custom Items:
    No refunds are provided for fully finished custom items.

 

Damages and Issues

If you receive your custom product with any damages or defects, please inspect it immediately upon reception and contact us without delay. If your item is defective, damaged, or if you receive the wrong item, get in touch with us so that we can evaluate the situation and make it right.

We guarantee our custom decorated garments for their quality and craftsmanship up to 60 days of receiving your order.

Contacting Us

For any questions, concerns, or issues related to your order, you can always reach out to us at support@leathering.co.

Exceptions / Non-Returnable Items

All custom products are final sale and cannot be returned or exchanged. Additionally, the following items are non-returnable: perishable goods (such as food, flowers, or plants), personal care goods (like beauty products), hazardous materials, flammable liquids, or gases. If you’re unsure about the return policy for a specific item, please contact us before making a purchase.

Please note that we do not accept returns on sale items or gift cards.

Exchanges

Given the customized nature of our products, we do not offer traditional exchanges. However, if you have any concerns about your product, please get in touch with us, and we will do our best to assist you.

Mistaken Returns

Please ensure that you only send items to us that have been approved for evaluation or return. If you accidentally send the wrong item, contact us promptly. We cannot guarantee that unsolicited items will be located and returned, and we do not offer compensation for items sent to us without prior communication.

Last updated: 2022, August 18th